Managed Detection & Response Services from ESET
Doing Nothing Costs More Than Protecting Your Business
Superior protection with continuous threat hunting and monitoring via 24/7 managed detection & response – ideal for small and mid-sized businesses.
Status: Included
Continuous protection for your evolving IT environment, with premium cyber risk management and 24/7 ESET expertise on call – ideal for enterprise-grade organizations.
Status: Included
All-in-one prevention, detection & response combining enterprise-grade XDR with complete multilayered protection.
Status: Add-on
Not sure which MDR service is right for you? Ask us
Why customers appreciate ESET MDR
World-class expertise, unmatched speed, and compliance-ready coverage – 24/7.
Knowledge is power. Get unique cybersecurity expertise from ESET, which is part of the Joint Cyber Defense Collaborative (JCDC) led by the USA's CISA, and cooperates with other renowned authorities. ESET operates its own global telemetry and threat intelligence network leveraging 100M+ sensors, 11 R&D centers, and 35+ years of proven experience.
Speed matters. Reduce your incident detection & response time from months to just 6 minutes with ESET MDR. This makes ESET one of the fastest MDR services on the planet. Your business is protected 24/7 by the world's most experienced threat hunters, who monitor active malware groups and provide you with the highest level of cyber attack prevention.
Your business continuity, enabled. ESET MDR helps tackle zero-day cyber attacks, making it the ideal service to comply with cyber insurance requirements. EDR/XDR and MDR are becoming critical components of cybersecurity insurance programs and other security requirements.
ESET MDR: Stay ahead of cyber threats
Human-led, AI-powered protection with continuous monitoring, hunting and global threat intelligence.
- 24/7 human-led service combined with AI
- Super-fast threat detection & remediation
- Continuous Threat Monitoring
- Proactive Threat Hunting
- Unique global Threat Intelligence
- Strengthen access controls with a Zero Trust approach
24/7 continuous ESET MDR services
Two tiers, tailored to the scale and complexity of your organization.
ESET PROTECT MDR
Ideal for small and mid-sized businessesContinuous protection for your evolving IT environment, with premium cyber risk management and 24/7 ESET expertise on call.
Learn more →ESET PROTECT MDR Ultimate
Ideal for enterprise-grade organizationsFusion of ESET's world-class research expertise and cutting-edge IT security solutions.
Learn more →What's included with ESET MDR services
Capability depth scales with your tier – ESET PROTECT MDR Ultimate delivers a more personalized, deeper version of these same services. Contact us for the exact breakdown for your organization.
Continuous Threat Monitoring, Triage and Response
Human-led service that leverages IoC, IoA, UEBA, AI, internal and external TI feeds to decloak and reveal malicious activity, perform containment and eradication actions, to prevent serious damage.
Expert-Led Threat Hunting
Security experts continuously evaluate and correlate detections via a structured and mapped incident, providing you with another layer of threat hunting.
Active Campaign Threat Hunting
Proactive monitoring and identification of signs of ongoing adversary groups' campaigns to stay a step ahead of their advanced attack techniques.
Global Threat Intelligence Team
By your side, with knowledge of all the most important emerging threat detections for cyber crime, APTs and zero-days – and constantly implementing measures to counter them.
Behavior Patterns and Exclusions Optimization
Detection and response optimization reflecting behavior patterns and exclusions that are constantly aligned with your evolving environment.
Behavior Patterns Library
Entitles you to access sophisticated behavior patterns that can be further tailored to your environment.
Tailored Reporting
Automatic or on-demand reports about incidents, the status of your environment, and other updates flowing from ESET MDR services – from standard weekly/monthly automatic reports through to advanced custom reports with detailed, interactive context.
Retrospective & Customized Threat Hunting
Complex, hypothesis-driven threat hunting that uses deep analysis, historical data, and observation of potential threat actors to pre-empt attacks, plus customized threat hunting based on your requirements on a recurring basis, focused on current global trending threats.
Attack Vectors Visibility
A purpose-built design feature of the ESET interface allows analysis of individual parts of each attack, thereby identifying specific attack vectors.
Digital Forensic Incident Response (DFIR) Assistance
In the event of an incident or identified threat, a dedicated security expert is available to provide you with a consultation, detailed file analysis or digital forensic analysis.
Dedicated Incident Response Lead
In case of an incident, a security specialist can, with your cooperation, provide you with a complete end-to-end resolution of the issue.
Malware Detection Support & Expert Analysis
Communicate any detection problems or suspected false positives and tailor your custom detection rules to meet your specific needs and environment, with a tailored response from security experts including file or digital forensic analyses.
Deployment & Upgrade
Have your newly purchased ESET solutions installed and your existing solutions upgraded to a later version – by our in-house specialists based on your specific environment and needs.
System requirements
What's needed to onboard ESET MDR onto your existing environment.
ESET MDR is a managed service delivered on top of your existing ESET PROTECT Platform deployment (Advanced tier or higher) – there's no separate client software to install. Each engagement begins with an assessment of your environment, infrastructure and needs, from which ESET creates an individual customer security profile to integrate with your IT security function.
Contact us to confirm compatibility and onboarding requirements for your specific environment.
Documentation
Download the full ESET MDR overview or read it inline below.
Superior protection with continuous threat hunting and monitoring via 24/7 managed detection & response – ideal for small and mid-sized businesses.
Status: Included
Continuous protection for your evolving IT environment, with premium cyber risk management and 24/7 ESET expertise on call – ideal for enterprise-grade organizations.
Status: Included
All-in-one prevention, detection & response combining enterprise-grade XDR with complete multilayered protection.
Status: Add-on