ESET Detection and Response Essential
Security Services for Endpoints
More pricing and licensing options below!
Please Note: All Prices are Inclusive of GST
Overview:
ESET Detection and Response Essential is a step above standard product support, focusing on the security-related challenges organisations face. Designed to complement ESET endpoint protection products already integrated into your ecosystem, it helps investigate, identify and respond to threats that penetrate standard defences — covering everything from basic malware investigation and removal to automated and manual file analysis, incident investigation and response, and digital forensics.
A complete solution that acts preventively, reactively and proactively
Response time guaranteed by SLA
ESET's assistance is available on demand to address missing detections, cleaning problems and ransomware infections much faster — reducing business interruption and minimising the impact of any attack.
A truly localised support experience
ESET's local presence, combined with the expertise of ESET HQ's malware research team, delivers support in your language and at a local level for the best possible experience.
A response plan built around your business
ESET experts partner with your team to develop a highly customised remediation plan that balances your organisation's operational specifics with its security needs.
Coverage across the entire incident lifecycle
Includes detailed file analysis, reverse engineering, digital forensics and digital forensic incident response assistance — from threat identification through to remediation and actionable advice for addressing root causes of recurring incidents.
Why Security Services for Endpoints?
| Benefit | What it means for you |
|---|---|
| Reduced Risk | Augments your ESET endpoint security products with a complete solution that acts preventively, reactively and proactively to combat unforeseen incidents immediately. |
| Reduced Costs | Avoid the high long-term costs of creating dedicated teams or hiring security specialists with the necessary skills and qualifications. |
| Proven Expertise | ESET has been living and breathing cybersecurity for over 30 years, keeping pace with the rapidly changing threat landscape so you don't have to. |
| Less Hassle | Purchasing products and services from a single vendor reduces complexity for accounting and procurement — especially for multinational organisations. |
| Reduced Effort | Frees your IT team to focus on core operations vital for business continuity, rather than getting the best out of complex security solutions alone. |
| Enhanced Stability | Avoid dealing with multiple vendors, which can lead to security stack overlap or conflict — simplify IT security operations across multiple sites. |
Activity Overview
| Activity | ESET Detection and Response Essential |
|---|---|
| Response Time | Guaranteed by SLA |
| Security Services for Endpoints | |
| Malware: Missing Detection | |
| Malware: Cleaning Problem | |
| Malware: Ransomware Infection | |
| False Positive | |
| General: Suspicious Behavior Investigation | |
| Incident Investigation & Response | |
| Basic File Analysis | |
| Detailed File Analysis | |
| Digital Forensic | |
| Digital Forensic Incident Response Assistance | |
Documentation:
View the ESET Detection and Response Essential datasheet below for a complete overview of the service, activity coverage and SLA details.
Pricing Notes:
- All Prices are Inclusive of GST
- Pricing and product availability subject to change without notice.
- Please contact us for volume pricing and multi-year options.